FREQUENTLY-ASKED QUESTIONS

Q: What the heck should I expect?

A: We will start with a brief phone consultation where we will discuss your needs and the services we offer and determine whether or not we would be a good match.  Once we decide that we are a great fit, we will meet for our first session. Here we will asses the project on-site and develop a plan of action. Then, the fun begins as we roll up our sleeves and get to work getting you organized.  

 

 

Q: How long will my project take?

A: Organizing projects vary widely in magnitude and scope. Because organizing is such a collaborative process, we will have a better idea of our pace and productivity together after the initial session. At that time, we can provide you with an estimate of how long the whole project might take.

 

The time it will take ultimately depend on a few things: 

 

  1. How many items you have. 

  2. The time it takes for you to make the decision of whether to keep, toss, or donate each item.

  3. What state of organization your possessions are in before we begin.

  4. If you are able, or not, to be distraction-free during sessions. 

 

Additionally, many other factors can affect the speed at which we are able to work. Emotional sensitivities and psychological attachments exist in varying degrees, depending on what areas we are working on. Some areas will fly by with grace and ease, while others will take more patience and fortitude. Whatever your current situation, rest assured we'll make it so much easier than if you were to attempt to do it alone.

Q: What is the minimum number of hours to book for a project?

​There is a 4-hour minimum for organizing projects.

After working thousands of hours on various organizing projects, we've found that four hours is a sufficient minimum investment to make significant headway on a bigger project, or even complete a smaller one.

Q: Do I need to be there for the whole process?

A: The short answer is no. Though in most cases, your presence will be required at some point. The initial sorting process can often be done without your assistance. The releasing, and decision-making part of the process is where we will need to work together in almost all situations. The final placing and organizing of items in your home can be done without you, though this process works best when we initially strategize together.

 

Q: I anticipate some of the stuff we will be going through will be emotionally challenging/triggering for me. What if I cry, break down, can't handle it, etc.? 

A: The roots of our attachments to "stuff" run deep. Holding space for working through physical, emotional, and psychological attachments that come up is a necessary part of the process that I truly enjoy.  

I'll follow the client's lead with regard to the depth and intensity of our explorations when moving through emotional and psychological challenges--but there is nothing more gratifying than watching a client push through a huge block and the liberating feeling that comes with that!

 

Q: What areas do you service?

A: Proudly based in the thriving city of Colorado Springs, Diving Timing works all along the Front Range, from Pueblo to Boulder, and beyond.  Check in with us and see if we are able to provide services in your neck of the woods. You might be surprised at the miles we will travel to make the world a more organized place!  Depending on the distance and travel time, we assess an additional $20-$60 trip fee. Often, the travel fee can be waived or reduced when purchasing a package or booking multiple sessions at once.

Q: Do you travel outside of Colorado?

A: Yes, we love to travel! With all of the organizers available in your local area, we are honored when potential clients are so excited about working with us, that they want to fly us to them. We are happy to discuss the details of travel and accommodations with you in a phone consultation. 

Q: Do I need to purchase storage containers?

A: Initially, no. Many overenthusiastic clients are tempted to go on a shopping spree at the local organizing store for boxes and storage containers before the organizer comes over. At Diving Timing, we are advocates for reducing, reusing, and recycling whenever possible. It is important that we go through the de-clutter and release process before purchasing anything new. We are consistently amazed and elated when clients find that they need not purchase anything additional to store and house the items that they have chosen to keep. If at the final stage we find that your space can be enhanced with the help of a few tools, or you’re looking for a visual make-over, we are happy to consult with you on ideas and can discuss shopping with or for you when the time comes.

Q: Do I need to clean and organize before you come over?

A: Please, no! This is a common urge that must be resisted. ​The more we are able to witness the chaos in motion, the more capable we are of assessing the organic flow of your home. Besides, within every whirlwind there is a pattern. When it is unaltered we are able to observe the methods present within the madness. In this way we can better determine what is working, what is not, and what needs to be refined.

Q: What organizing methods do you use?

A: After over ten years of organizing in the field, and educating ourselves in a multitude of systems and styles, we do have some personal favorites. The foundational principles of Marie Kondo's Konmari™ Method are in alignment with our philosophy. Working with joy and gratitude as guideposts throughout the process resonates with many clients. Our primary focus is utilizing the variety of tools in our kit to custom-fit a unique solution that works specifically for you.

Q: What additional services do you offer?

A: In addition to in-home organization, we also offer:

 

~Home Staging  

~Virtual Organizing

~Commercial space / Office Organization

Q: What is your cancellation policy?

A: We understand that life happens and things come up, which may cause you to need to re-book our session. Please inform us of any changes with at least 48-hours notice. This gives us an opportunity to schedule that time slot with another client. Sessions cancelled with less than 48 hours' notice will be billed at 50% of the time scheduled.  In true emergency situations, we will consider waiving the cancellation fee because our bottom line is we want to help you. So help us help you, and please give us notice whenever possible.

            

 

 

           Referral Bonus:

We think it's great that you think we're great, and want to recommend us to your friends! As a way to pay it forward, we are happy to offer you and your friend each a $50 referral bonus towards your next full session with us! There is no limit to how many of these you can collect, so feel free to spread the word!

Which methods of payment do you accept?

I accept cash, check, PayPal, Venmo, and Square Cash. Please note that payment is due at the end of each session. 

 
 
 
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